Professional Summary
Organized and customer-focused professional with 7 years of experience in
customer service, reception, administrative support, public relations, and
follow-up. Experienced in handling inquiries, resolving customer and parent
concerns, maintaining accurate records, and using CRM systems and Microsoft
Excel. Seeking a Secretary, Receptionist, Administrative Assistant, or
Customer Service position.
Professional Experience
- Provided daily administrative and reception support within the school.
- Welcomed and assisted parents, visitors, and students professionally.
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Handled parents’ inquiries, concerns, and requests and helped resolve
students’ issues.
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Coordinated communication between parents, students, and school
administration.
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Received and followed up on instructions and requests from school
administration.
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Supervised assigned floors and followed up on students’ needs and daily
activities.
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Supported smooth daily administrative operations and maintained organized
information.
- Handled incoming and outgoing customer calls and inquiries.
- Provided professional customer service and responded to customer requests.
- Followed up with customers and maintained effective communication.
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Handled customer complaints and problems and worked to provide appropriate
solutions.
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Entered, updated, and maintained customer information using CRM systems.
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Used Microsoft Excel for data entry, follow-up, and organizing information.
- Supported public relations and customer follow-up activities.
Core Skills
- Administrative Support
- Reception & Front Desk
- Customer Service
- Telephone Handling
- Customer Follow-up
- Problem Solving
- Data Entry
- CRM Systems
- Microsoft Excel
- Appointment Organization
- Handling Inquiries & Complaints
- Communication Skills
- Organization & Time Management
- Teamwork
Certification & Languages
- Arabic Native
- English Good